By telephone: you can reserve your accommodation by calling our advisers on +33 (0)253 817 000 (cost of a local call) to lock in the rate and availability for the period of time stated in your reservation contract.

Your reservation becomes a confirmed booking once the required amounts are paid within the stated timeframes.

If payment is not made within the timeframes stated in the reservation contract, your reservation will be cancelled by the Booking Service.

Online: you can make a reservation 24/7 on www.ms-vacances.com. Your booking will be confirmed once it has been manually verified by a member of our Booking Service (within 24 hours on business days).

Camping pitches

– For bookings made more than 30 days before the start of the stay, a deposit of 30% of the total cost (excluding the booking fee and cancellation insurance which are payable at the time of booking) must be paid within 7 days in order to confirm the booking. The following payment methods may be used: credit/debit card or bank transfer.

– For bookings made less than 30 days before the start of the stay, a deposit of 30% of the total cost (excluding the booking fee and cancellation insurance which are payable at the time of booking) must be paid at the time of Booking in order to confirm the booking. The following payment methods may be used: credit/debit card or bank transfer.

– For bookings made less than 7 days before the check-in date, payments will only be accepted by credit/debit card.

– The remaining balance on your booking must be paid when you check in, before you will have access to your camping pitch. The following payment methods may be used: credit/debit card or cash.

Holiday rentals

– For bookings made more than 30 days before the start of the stay, a deposit of 30% of the total cost (excluding the booking fee and cancellation insurance which are payable at the time of booking) must be paid within 7 days in order to confirm the booking. The following payment methods may be used: credit/debit card or bank transfer.

– For bookings made less than 30 days before the start of the stay, payment for the entire stay must be made in full at the time of booking. This payment must be made by credit/debit card or bank transfer.

– For bookings made less than 7 days before the check-in date, payments will only be accepted by credit/debit card.

– Your remaining balance must be paid no later than 30 days before the start of your stay, without MS Vacances having to remind you to do so.

– On site (at reception, during check-in, etc.), only the following payment methods are accepted: credit/debit card or cash.

In the event of non-payment by a due date

MS Vacances reserves the right to employ the means of its choice to collect the amounts outstanding. Further, if payment of the remaining balance is not received by its due date, the Customer will be informed that their booking has been cancelled. In that case, the Peace of Mind Guarantee will apply, as per Article 1.3.9 of the MS Vacances General Terms of Sale.

Holiday rentals

You must pay the deposit in full when making your reservation in order to confirm your booking. The remaining balance is due 30 days before your scheduled arrival date. You can make multiple payments to cover it, so long as it is paid in full by that due date.

Camping pitches

You must pay the deposit in full when making your reservation in order to confirm your booking. The remaining balance is due by your scheduled arrival date and must be paid before you will have access to your pitch. You can make any number of payments towards that balance in advance, at no extra cost to you.

During your stay at one of our establishments, only the following payment methods will be accepted: credit/debit card or cash.

The Peace of Mind Guarantee, which is free and automatically included with all bookings made via www.ms-vacances.com or by telephone with one of our advisers on +33 (0)2 53 81 70 00, provides for more flexible terms and conditions for cancelling or changing a booking.

– See the details and conditions of the Peace of Mind Guarantee –

For an even greater level of protection, MS Vacances offers cancellation insurance in addition to the Peace of Mind Guarantee.

Cancellation insurance covers 95% of personal incidents, so long as it was random, outside the affected person’s control and not initiated by them.

This insurance includes enhanced cover for Covid-19, providing for reimbursement of all or part of the holiday, under certain conditions. In addition to the traditional guarantees, the enhanced cover for Covid-19 offers protection relating to individual consequences of the pandemic.

Cancellation insurance must be selected and paid for at the time of booking. This insurance is calculated as 3.7% of the total price of your stay.

– See the Cancellation Conditions –

Campez-Couvert cancellation insurance is designed to provide guarantees for damages suffered BEFORE and DURING your trip. Because unforeseen events can happen to anyone (death, illness, hospitalization, loss of employment, etc.), we strongly encourage you to take out cancellation insurance.

Despite the flexibility of our Peace of Mind Guarantee, in some cases (depending on the date the damage is suffered) it will be more advantageous for you to make a claim under the Campez-Couvert insurance so you can hold onto your holiday budget.

For example : if you book a cottage and need to cancel within 30 days of your arrival, under the Peace of Mind Guarantee you would be invoiced for between 50% and 100% of the full amount paid. Cancellation insurance however offers cover for a wide range of damages up until your departure from the establishment.

– See the Cancellation Conditions –

Cancellation insurance must be purchased and paid for at the time of booking.

– See the Cancellation Conditions –

You have two options if you wish to cancel/modify/transfer your booking.

Contact our advisers by calling +33 (0)253 817 000 (cost of a local call) or by submitting our contact form, so we can help find the best solution for you between the Peace of Mind Guarantee and Campez Couvert cancellation insurance.

> Claiming under the Peace of Mind Guarantee (free and automatically included in your booking) :

– See the details and conditions of the Peace of Mind Guarantee –

> Claiming under the Campez Couvert cancellation insurance (if selected when booking):

If you have taken out Campez Couvert cancellation insurance AND the reason for the cancellation is covered by the policy, our MS Vacances advisers will take care of lodging your claim with the insurance company.

– See the Cancellation Conditions –

Please contact our advisers by calling +33 (0)253 817 000 (cost of a local call) or by submitting our contact form, to discuss the terms and conditions of cancelling/modifying/transferring your booking.

– See the details and conditions of the Peace of Mind Guarantee –

No, there is no service surcharge for calls to our reservation line (+33 (0)2 53 81 70 00). It will be charged to you like any other call made within or to France (as applicable).

All our special offers apply to the price of your stay exclusive of any surcharges, taxes and fees. They are non-retroactive, cannot be combined and are subject to availability at the time of booking.

– See all our special offers –

For a reservation made by phone, the fee is €15 for stays of 1 to 5 nights and €30 for 6 nights or more.

For a reservation made on our website, the fee is €12.

The booking fee is payable at the time of reservation.

You can find the map of our Campsites & Clubs in the section « The Campsite » or « The Club » of our establishments descriptions.

That being said, you can make a request regarding your preferences (sunny location, peaceful, etc.) at the time of booking. All such pitch requests must be transmitted at least 7 days before your arrival.

Our teams will do everything they can to fulfil your request, but we cannot guarantee that will be possible and cannot be held responsible if not.

Your pitch number will be given to you when you check in, on the day of your arrival.

We offer several types of holiday rentals.

For accommodation indicating two numbers (4-6 and 5-7 people), the first digit gives the number of guests recommended by MS Vacances and the second digit states the maximum capacity allowed (using the sofa bed in the living room).

MS Vacances will be compelled to deny access to the establishment to holidaymakers arriving in groups larger than the listed maximum capacity, with the understanding that each child counts as a person. 

Yes, all our 4-star Campéole Campsites and 5-star MS Clubs are accessible.

In addition, our Access’ Cottages have accessibility fixtures (low countertops, walk-in showers with seats, entrance ramps, etc.) to ensure you have a pleasant stay.

All our establishments hold Ad’AP (schedule of accessibility works) permits.

When booking, ensure you register every person regardless of age (remember that a baby also counts as a person).

Pets are allowed at all our 4-star Campéole Campsites and 5-star MS Clubs, limited to one pet per pitch.

Stays can only be booked with a pet for certain categories of accommodation. 

Their vaccination records must be up to date as at check-in.

There is a €6 surcharge per night for a pet, or €42 per week.

We would like to draw your attention to the fact that Category 1 ‘attack’ dogs (like pit bulls) and Category 2 ‘guard and defence’ dogs (like rottweilers) are prohibited (in accordance with Article 211-12 of the French Rural and Maritime Fishing Code, and enforcing ministerial decrees and orders).

Dogs and other pets may not be left to run free, or be locked inside, in the absence of their masters, who shall be civilly liable for them.

> At all 5-star MS Clubs, your holiday package includes WiFi for one device per pitch.

If you want to be able to use multiple devices at the same time, you can purchase WiFi packages at your Club’s reception.

In addition, free WiFi is available at the bar for 30 minutes per day, per device.

> At 4-star Campéole campsites, WiFi can be purchased separately. Several WiFi packages are available at your Campsite’s Reception.

> At all our establishments, Family WiFi is included in our PREMIUM ranges.

Our SIGNATURE and SIGNATURE & SPA ranges feature private WiFi. 

WiFi is subject to certain terms and conditions, which are available at Reception or by calling +33 (0)253 817 000(cost of a local call). 

You can request a digital MS Catalogue.

Simply order it today by clicking here

Anyone aged under 18 years old must be accompanied by their legal guardian who is responsible for them for the full duration of their stay.

 Thus, unaccompanied minors are not allowed. 

When booking a pitch, you must provide full details of all your equipment (tent, caravan, awning, trailer, etc.) and the ground area (length x width) occupied by that equipment during your stay.

This helps us allocate you a suitable pitch to fit all your equipment.

Before confirming your booking, our advisers manually check that a suitable pitch is available for the equipment listed in your booking request.

You must contact the Bookings Service to register any changes to the equipment listed on your booking contract, subject to availability and acceptance by MS Vacances Group. 

In the event of any missing and/or incorrect information, MS Vacances declines all responsibility in respect of the assigned pitch.

For information on the terms and conditions of your credit note and/or to use it, simply call our advisers on +33 (0)253 817 000 (cost of a local call) or submit our contact form.

To simplify the process, please be sure to have your customer number handy 

The applicable tourist tax for your MS destination must be paid for each booking.

You will be billed for a waste disposal fee at the rate of €1.02/night or €7.14/week to cover the cost of your waste removal during your stay.

– See the General Terms of Sale – – (Article 1.3.6 – Tourist tax and household waste disposal fee)

In addition, to ensure our holiday rentals and camping pitches are kept clean and in good condition, you will be asked for an imprint of your credit/debit card bond on arrival, as a security deposit for your accommodation and housekeeping.

– See the General Terms of Sale – (Article 1.7.1 – Arrival)

Upon arrival, you will be asked for a holiday rental/pitch bond and a housekeeping bond.

You can register one’s security deposit in cash or by credit/debit card.

For details of your bond amount:

– See the General Terms of Sale – (Article 1.7.1 – Arrival)

To speed up the check-in process, you can register one’s security deposit before arrival with our advisers on +33 (0) 253 817 000.”

To log into your online account, click on the person icon in the upper right corner of this website or click here.

Once logged in, you can view your booking details, make payments, change your contact information, request copies of the documentation for your holiday and more.

You can access your booking details without creating an account.

You will need your booking number.

Where can I find my booking number?

Your booking number is provided in the reservation and booking contracts. It will start with a ‘U’ or an ‘O’ (e.g. U20211002RAIB392895807).

Your customer number appears on the various e-mails and documents we send to you and starts with the letter G (for example, G 271308).

Your booking number is provided in your booking option or in your booking contract . It will start with a U or an O (for example, U20211002RAIB392895807).

The booking number enables you to access your booking without creating an account, in order to make payments by credit/debit card.

We recommend you to send us your request via our contact form. Our advisers will be happy to answer your request.

To modify or transfer your booking we firstly invite you to check the conditions of the “Peace of Mind Guarantee” according to the different levels.

– See the details and conditions of the Peace of Mind Guarantee –

Depending on the level you are in, if a change a transfer of your booking is possible, we invite you to contact one of our agents on +33 (0) 253 817 000 (toll-free number), or via our contact form. We are looking forward to hearing from you !

/!\ Changes to bookings are subject to availability.”

Your stay at a 5-star MS Club or a 4-star Campéole Campsite includes activities and entertainment all season long, Sunday afternoon to Friday night, 10 am to midnight (11 pm in low season)

Off-site excursions organised with our partners and some entertainment and activities incur an extra charge (details at reception only).

Access to the Children’s Clubs (4 to 13 years) is included in the Formula by MS.

For MS 5* Clubs, the Children’s Clubs are open all season long:

• From 08/04 to 03/05 and from 08/07 to 30/08: Monday to Friday (morning and afternoon)
• Outside school holidays: 5 half-days per week

For Campéole 4* campsites (excluding Pontaillac Plage 4*), the Children’s Clubs are open:

• From 24/06* to 30/08: Monday to Friday (mornings and afternoons)
  *From 24/06 to 05/07, half-day service only.

For Campéole Pontaillac Plage 4*, the Children’s Clubs are open :

• From 08/04 to 03/05 and from 08/07 to 30/08: Monday to Friday (morning and afternoon)
  *From 24/06 to 05/07, half-day service only.

Some slides have a minimum height requirement of 1.2 or 1.3 metres.

For more information, please contact our advisers by calling +33 (0)253 817 000 (cost of a local call) or submitting our contact form.

The Rules & Regulations and Terms of Use for all equipment are also posted at each of our water complexes.

We would like to remind you that parents have sole responsibility for their children.

MS Vacances organizes activities and entertainment from Sunday afternoon to Friday night, 10 am to midnight*, all season long ! (^*10 am to 11 pm in low season).

The weekly programme is posted on the MS Vacances app, available for free from the App Store or Google Play

To learn all about the services and amenities on offer at our Campsites and Clubs, you can download the MS Vacances App for free from the App Store or Google Play

If you are staying in a holiday rental, you can pick up the keys from 3 pm onwards.

If you are staying on a camping pitch, you may occupy it from 2 pm (3 pm in low season), after paying the outstanding balance of your booking.

Reception opening hours can be found :

> On your booking voucher (provided 7 days before your arrival)

> In the MS App, which is free to download from the App Store and Google Play

> Upon request from our advisers by calling +33 (0)253 817 000 (cost of a local call) or submitting our contact form.

Please note that administrative formalities can be completed at reception as early as 11:30 am. In the meanwhile, you can take advantage of all the Club’s amenities.

If you arrive after reception closes, we can offer you a late check-in.

We take care of everything! When you arrive, head to the reception doors where you will find the documents you need to access your holiday rental or camping pitch. Return to reception the next day to check in.

Important! If you arrive after midnight, you will need to park your vehicle outside the campsite.

If you are staying in a rental, you will need to vacate it by 10 am.

You will be informed of the departure process when you arrive.

If you are staying on a pitch, you will need to vacate it by noon.

> I want to leave but reception is closed.

The day before you leave, stop by reception to complete the departure process. We will also tell you where to leave the keys (for holiday rentals).

> I’m leaving before 7 am.

The automatic gates are closed between midnight and 7 am. Remember to park your vehicle outside the campsite the night before you leave.

Only one vehicle per pitch/rental is permitted to enter the campsite.

For 4-bedroom holiday rentals only, 2 vehicles may park near the rental.

Your vehicle may park on your camping pitch/holiday rental or, in some cases, in a nearby parking space.

You may use the car park at the campsite’s entrance. It is free to use and reserved for our campers.

Your vehicle’s number plate will be requested when you make your booking.

Charging stations for electric vehicles are provided at all our Campsites and Clubs (for a fee [&] except at Campéole Pontaillac Plage (ex Clairefontaine) 4*).

As a reminder, plugging an electric vehicle into a socket other than the ones on the EV charging stations is strictly prohibited.

If you want to hire additional equipment*, we offer a range of options: bed linen, bath towels, baby equipment, gas grill, etc.

You can add additional equipment to your booking up to 48 hours before arrival.

To add that equipment, simply call our advisers on +33 (0)253 817 000 (cost of a local call) or submit our contact form.

– View our optional items and services –

 *Subject to availability

Bicycles can be hired from some of our establishments:

> Adult and child bike hire

> Bike hire for 2 hours, one day or even one week

Bikes can only be hired from our Reception Teams at Loc MS or our partners (at some establishments). They cannot be booked in advance.

To view the current prices, you can download the MS App for free from the App Store or Google Play.

No, housekeeping is not included.

On the day of your departure, we ask that you take all your personal belongings with you and leave the pitch or rental empty. You will be informed of the departure process when you arrive.

You may choose to book an end-of-stay housekeeping service (subject to availability).

You can check availability by contacting our advisers on +33 (0)253 817 000 (cost of a local call) or submitting our contact form.

You can book an end-of-stay housekeeping service up to 48 hours before departure.

Visitors must register at reception.

They may only enter the establishment when authorised to do so by the Reception Team.

The terms of entry are available upon request from our advisers by calling +33 (0)253 817 000 (cost of a local call), submitting our contact form or asking at reception.

When visitors are authorised to enter, they are given a bracelet that enables them to move around within the establishment.

Access to the facilities is reserved for our campers only.

First of all, we would like to thank you for choosing one of our 4-star Campéole Campsites or 5-star MS Clubs for your holidays and for wanting to share your experience with us!

Because we want to keep improving so we can offer you the best possible experience, we would be thrilled for you to share your opinion.

You can find our Campsites and Clubs on a variety of platforms including TripAdvisor, Google and Facebook.

> If you paid your bond by credit/debit card: after you leave, our team will inspect your pitch/holiday rental. Your bond will be released within 10 days.

You will receive a confirmation email.

> If you paid your bond in cash: you must schedule an inspection with reception before leaving so your bond can be returned to you.